TERMS AND CONDITIONS
Orders
Order Status
You can check the status of your orders clicking here.
Orders usually take 1-2 working days to be despatched and 3-5 working days to be fulfilled.
Order Changes
We would like to remind our customers that, once confirmed and fulfilled, the orders of items already available cannot be changed. Orders placed separately will be shipped separately.
Orders Fulfillment
BHBLASTED S.r.l.s. reserves the right to refuse an order if the payment is not verified.
BHBLASTED S.r.l.s. reserves the right to refuse orders or to refuse the provision of services to anyone at any time.
Shipping & Delivery
Orders are shipped from Blowhammer.com based in Naples, from Monday to Friday with hours 9:00 to 16:00. Orders placed on the weekend will be processed on next Monday morning.
Delivery takes 3-5 working days. Every order placed after 12:00 pm will be processed the next day.
At the time of shipment of the order, Blowhammer.com send its customers an email with the tracking number provided by our courier.
Customers can track their shipment status using following the link we will provide with the shipping confirmation.
Exchanges, Returns & Refunds
Exhanges
How to proceed:- Enter the goods in the original packaging;
- Fill the form here and fill it in all its parts;
- The parcel has to be shipped to the following address:
Blowhammer SRL lVia Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy.
Please note: In order to speed up the return check process we strongly recommend to use a traceble shipping service and forward us the tracking number. We cannot accept any liability on the return shipping.
When will I get my exchange?
Exchanges’ delivery can take up to 6 working days (Monday-Friday) starting from the day on we receive your return.
I bought during the sales, can I request an exchange?
If you made a purchase during the sales, you can request an exchange of both size and model of the product. In the latter case, if you want to make an exchange, the item must (necessarily) have the samet value as the initial one.
RETURNS
If for any reason customers are not completely satisfied with their purchase, they can ask for an exchange/refund within 30 days from the delivery date. If the item has been worn, Blowhammer can’t accept return requests.
Please, read carefully all the instruction you can find at the section: Easy return and refund.
1. Returns may be carried out in any way desired. Returns are at customer expense.
2. It is possible to request an exchange for a different size or a different colour of the same item or an exchange with a different item, if available. By purchasing a pack it is possible to request a sizes exchange of one or more items or a refund of the total amount that had been charged. It is not possible to exchange the item with a different model from the one that the customer purchased. Will not be accepted partial refund and requests for a lower number of items from those contained in the pack purchased.
3. Refunds may be requested by any method desired, but shipping costs, as well as customs duties (Non-EU nationals), shall be covered by the customer. The cost of shipping depends on the courier chosen by the customer. As soon as the parcel will be delivered to our warehouse, we will provide to process the refund required. Refund will be credited to the PayPal account or to the Bank Account provided in the Refund Request Form. The refund period may vary according to the payment method provided for the refund.
How to return the items?
The items must not have been worn, washed or altered and must not show any signs of use.
Each item must be returned with all labels and packaging considered in all respects an integral part of the product itself and they must not have been in any way damaged and/or altered, or used as a single outer packaging. The returns of these items will be refused and returned to the customer if the items show signs of use.
All returned items are subject to inspection by Blowhammer.com and must comply with all the parameters listed in the return process.Blowhammer.com reserves the right to establish a charge of 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions required by our policy.
If you receive defective goods or in case of shipping errors please report the incident within 3 working days to customer support by writing an email to info@blowhammer.com to agree the return method.
REFUNDS
How to proceed:- Enter the goods in the original packaging;
- Fill the form here and fill it in all its parts;
- The parcel has to be shipped to the following address:
Blowhammer SRL lVia Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy.
Please note: In order to speed up tIn order to speed up the return check process we strongly recommend to use a traceble shipping service and forward us the tracking number.
How can I be refunded?
The refund is made by crediting the amount through the same payment method used to make the purchase or through BH Points.
Refunds are carried out with several methods according to the chosen refund method:
- Bank Transfer: within 14 working days (Monday-Friday);
- Paypal: within 14 working days (Monday-Friday);
- Credit Card: within 14 working days (Monday-Friday);
- BH Points: within 1-2 working days (Monday-Friday).
Note: Shipping costs will not be refunded.
Non-compliant orders?
If you found an irregularity in the received order, please write an email to banktransfer@blowhammer.com from Monday to Friday from 9:00 to 18:00.
If you receive defective goods or in case of shipping errors please report the incident to customer support by writing an email to info@blowhammer.com to agree the return method.
Payments
BHBLASTED S.r.l.s. ensures high protection of your data.
All transactions are processed by latest generation systems, to guarantee purchases in total safety.
The accepted payment methods are:
- PayPal;
- Bank transfer;
- Shopify Payments (Mastercard, Visa, Maestro, Shop Pay, Apple Pay, Google Pay);
- Scalapay;
- Satispay;
- Klarna;
- Crypto;
- Direct Bank Transfer Sofort by Klarna.
Final Customer
BHBLASTED S.r.l.s. has created and published the site Blowhammer.com with the aim of offering a service exclusively to its customers.
The products for sale on the site Blowhammer.com are destined to the Final Customer. In BHBLASTED S.r.l.s. the "Final Customer" is a natural person acting for purposes unrelated to his business or professional activity.
BHBLASTED S.r.l.s. therefore invites users that do not relate to the Final Customer to refrain from attempting both to establish business relationship with BHBLASTED S.r.l.s. and to purchase goods to sell through third-party sellers.
In view of the commercial policy described above, BHBLASTED S.r.l.s. reserves the right not to process orders from persons that are not the Final Customer or do not conform to the commercial policy.
To place orders at Blowhammer.com customers must:
- Be the final customer as defined in the Commercial Policy of Blowhammer.com.
- Be at least 18 years.
- Be eligible to enter into legally binding contracts.
- Possess a valid email address
- Possess a valid payment account: a verified Paypal account or a bank account.
Right Of The Withdrawal
Information about the right of withdrawal (ex art. 49, comma 1, let. (h) del d.lgs. n. 206/2005 "Codice del Consumo")
The customer has the right to withdraw form the contract, without mentioning any reason, within 14 days. The withdraw period expires after 14 days since the customer, or a third person apart from the courier receives the goods. In case of a contract for more goods which are delivered separately, the 14 days period starts when the last one is received. If you would like to withdraw from your contract it is needed to fill this form.
Italian Law
The website Blowhammer.com, adhering to Italian law, declares:
"Users who access this website declare that they accept that all matters relating to their use of the Web site Blowhammer.com are regulated by the Italian legislation. BHBLASTED S.r.l.s. do not guarantee in any way that the content of the site complies with regulatory requirements in other countries. Access to the site Blowhammer.com from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and sanctions in which they might incur and will be solely responsible for compliance with local laws.”
Privacy & Cookie Policy
At Blowhammer, we deeply care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices.
This policy explains our privacy practices for www.blowhammer.com
Data Controller
The Data Controller for data collected though this website is BHBLASTED S.r.l.s. - registered office in VCis di Nola Isola 4, Torre 4, Int 403/404, Nola (NA) 80035 - DE: VAT N. DE333922756, IT: Partita IVA IT08466861211, GB: VAT N. GB353676377, FR: FR05890909237 - info@blowhammer.com
You can contact us with any questions you may have about the processing of your personal data (or to exercise the rights stated by article 7 of the Privacy Code). You can directly call the Data Processors at the give phone number or send an email at the given email address. User may request an updated list of all the Data Processors appointed by the Data Controller.
When We ask for your personal data, we ask you directly for your express consent and use your information on that basis. Providing this information is not a statutory or contractual requirement, and you are not obliged to provide this personal data.
If you don’t provide your personal data, such as a valid email address, ID, you won’t be able to create an account on www.blowhammer.com, to send messages to our staff or receive messages from us.
WHAT Personal Data We Collect and WHEN
We ask you for certain personal data to provide you with the products or services you request. This data can be collected when:
- You create an account on www.blowhammer.com
- You make purchases
- You submit our newsletter or request to receive communications
- You participate in our events or contests
- You reach out to our consumer services or send us message through the forms on our website
This personal data includes your:
- Login and account information, including screen name, password and unique user ID
- Contact details including name, email, telephone number, shipping and billing address
- Personal details including gender, hometown, date of birth and purchase history
- Orders details and payment information
- Images, photos and videos
- Data on physical characteristics, including weight, height
WHY and HOW We process Your personal data
We use the personal data we collect from you in the following ways:
To Provide the features of the website and services You request
When you use our website, we will use your data to provide the product or service you have selected. For example, if you make a purchase on blowhammer.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you reach out to our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
To modify your subscriptions (newsletter) or to opt-out of receiving communication from Blowhammer, please modify your preferences in your personal area on the website. You can also contact us to exercise your rights related to your personal data via by sending an email to info@blowhammer.com
To Operate, Improve and Maintain our Business, Products and Services
We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our website.
Other Purposes
If We may need to use your personal data in other ways, We will first provide specific notice at the time of collection and obtain your consent.
Retention of your data: We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.
Social Sign-in
If you choose to create an account Blowhammer through your social network account (such as Facebook), your sign-on credentials will be imported via your social network account. Please note that when you use this ""social sign-on"" option, we will use the following personal information:
- Your Facebook identifier
We will often also receive certain personal information (which you have agreed to be accessible on your public profile) via the social network, such as:
- Your name, age, location, preferences, occupation, and other public profile information such as your pictures or your friends list on the social network, as well as your likes. This information will not be shared with Blowhammer by Facebook if you have a private profile.
This information is not requested by Blowhammer, but is provided by the social network through the use of the social sign-on option if you have a public profile, in line with the social network's terms of use. Blowhammer will not use such information without your consent.
Information about children
As a general rule, we do not intentionally collect personal information about children under the age of 13. If we become aware that we have inadvertently collected personal information about children under the age of 13, we will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it.
Where we know a child is above the age of 13, but considered a minor under applicable law, we will obtain parental/guardian consent prior to using that child's personal information.
How we handle and protect your personal data
As a general rule, we do not share the data that we collect with others. We ask you for certain personal data to provide you with the products or services you request, and We retain that data for as long as necessary to fulfil the purposes for which we collect it. We may disclose your personal data if we are required by law to do so or if you violate our Terms of Service.
Services and data collected by this website, (physically "hosted" by Serverplan srl. Www.serverplan.it), are processed in house by the data processor, or exceptionally by others charged of occasional maintenance.
Encryption & Security:We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems.
To be sure that your personal data are sent encrypted, we use the secure socket layer technology (SSL).
However, BHBLASTED S.r.l.s. cannot guarantee that the measures taken for the safety of the website, data transmission and information on the website, limit or exclude any risk of unauthorized access or dispersion of data by devices pertaining to the User. For this reason, Users are advised to make sure their computer is equipped with appropriate software to protect the network transmission of data (such as updated antivirus) and that their Internet service provider has taken appropriate measures in securing network data transmission.
Who can access to your personal data
In addition to the Data Controller, in some cases, the personal data may be accessible to certain types of persons in charge, appointed by Blowhammer, involved with the operation of the website, such as: administration, sales, marketing, legal, system administration; or external parties, such as: third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies. The updated list of these parties may be requested, at any time, to BHBLASTED S.r.l.s., at the given email address/phone number.
If paying by Credit Card, the information essential for the success of the transaction (credit card / debit card number, expiration date, security code) will be sent to authorities responsible for processing or possibly to the company responsible for monitoring fraud using encrypted data (SSL), in no way will third parties have access. This information will never be seen or stored by BHBLASTED S.r.l.s..
Links to other websites or services
Our websites may contain links to third party websites or third party services (such as social networks).
We have no control over how third-party websites and services to process your personal information. We do not review third-party websites and services, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services that you access from our websites or services.
Google Analytics
This website uses Google (Universal) Analytics, a service operated by Google Inc., that analyzes your use of our website by way of cookies and similar technologies so that we can improve our service to you. Cookies are small files that are sent to your browser and stored on your device when you visit a website. If you want to have more information about it, please read the following cookie policy.
Intercom Services: This website uses Intercom, a third-party analytics services operated by Intercom Inc. (www.intercom.com), as a medium for communications with customers, either through email, or through messages. Intercom may collect publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices and use of cookies of Intercom, or If you would like to opt out of having this information collected by or submitted to Intercom please visit: https://www.intercom.com/terms-and-policies#privacy - or contact us at +39 081 8269064 - info@blowhammer.com
Cookie Policy
This website uses cookie, small files that are sent to your browser and stored on your device when you visit a website. Cookie allow efficient operation of the site, optimizing the browsing experience by remembering user preferences, indeed they can determine whether there has been any contact between your computer and our pages. Of course, you can visit the website without cookie. Most browsers accept cookie automatically, but when you visit our website We will give you a notice that will allow you to choose to either accept or not the use of cookie. For more information or for changing your browser settings, deleting or preventing certain cookies from being stored on your computer or mobile device without your explicit consent, you can refer to the ‘help’ section in your browser.
The decision to remove and not accept cookies may limit the functions available on our website. No personal user data is acquired from the site. We do not use cookie to transmit information of a personal nature, nor are used cd cookie of any kind, or systems for tracking users. The use of C.D. Session cookie (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to enable a safe and efficient site. The SO-CALLED Session cookie used in this site avoid the use of other technologies that could compromise the privacy of the users and not allow the acquisition of personal identification data.
Third parties may also collect information via website through cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
Your rights in relation to your personal information
Fair play and transparency are important to us. We are open about the personal information we collect and have implemented mechanisms to enable you to exercise any rights you might have with respect to your personal information.
Users may, at any time, in order to obtain confirmation of the existence or not of their personal data and to ascertain their content and origin, check the accuracy or ask for the data to be integrated, updated or corrected. Users may also request that their data be deleted, converted into an anonymous form or blocked from any data processing in violation of the law, as well as refuse processing, in any case, for legitimate reasons. Requests should be sent to the Data Controller, BHBLASTED S.r.l.s. - Cis di Nola Isola 4, Torre 4, Int 403/404, Nola (NA) 80035 - DE: VAT N. DE333922756, IT: Partita IVA IT08466861211, GB: VAT N. GB353676377, FR: FR05890909237- info@blowhammer.com
Questions and feedback
We welcome questions, comments, and concerns about our Privacy Policy.
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us. We will answer you in a timely and effective manner.
Blowhammer reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User can request that the Data Controller remove their personal data.
This Privacy Policy was updated on 05.2018
